Why rent through Lettings Solutions?

Choosing to deal with the right letting agent can be as important as your choice of property. Lettings Solutions take pride in offering a high quality professional service. You will deal with our experienced customer service team and staff. We have an excellent reputation of tenant care and we believe in offering a high level of service to tenants, as well as our landlord client.

Lettings can be a minefield of poor property choices and hidden extra costs, which results in tenant frustration. At Lettings Solutions, we know the property rental market inside out and have a transparent fee structure to make your move successful and frustration free.

The first step with any property search is to determine your requirements and criteria:

• Price range – price is one of the most important elements of search, and therefore you must decide how much you can afford, or be willing to spend. Consideration also has to given to utility costs and other monthly out goings.
• Location – again some early thought can save wasted time looking at properties in the wrong area. For example; do you need to be near public transport; particular schools and shops? By defining the correct location you can save time and focus your attentions in the area you wish to live.
• Type of property – based on your price range, you will probably have an idea as to how many bedrooms you would seek. However, consideration also needs to be given to would you rather have a flat or a house? Do you require a garden, parking, additional rooms for guest etc? Once you have defined your requirements, Letting Solutions will be able to look through the property portfolio and seek a suitable property for your needs.

What happens next when I find a property I would like to rent through Lettings Solutions?

Once you have found a suitable property, you will be asked to complete a tenant application form. A non-refundable administration charge covers the costs of carrying out references and administration. The information from the form will be forwarded to our specialist referencing agency, who will check your credit history, obtain employer references and previous landlord references, following which they will determine whether a tenancy should be offered or not. This process can take between two and four days, depending on information required.

In certain circumstances, such as when tenants are on a lower income or students, it is necessary to have a guarantor. The guarantor’s details will also be required for referencing for approval for being considered as a guarantor for the property.

The reference fees have to be paid in cleared funds, therefore by cash or credit card. Once the references have come back satisfactorily, Lettings Solutions will contact you to arrange to sign the tenancy agreement and set a date to move in.

Prior to moving in, payment for the first month’s rent and the deposit must be paid in cleared funds, either cash or bank transfer. Personal cheques are not acceptable.

Who holds the dilapidation deposit?

The deposit is held in a government approved tenancy deposit scheme. At the end of the tenancy the money can be neither returned to the tenant or be held by the landlord unless both parties are in agreement. In the event of a dispute, the case will be passed to the tenancy deposit schemes arbitration service, who will review the case and make a final decision.